Terms & Conditions

Welcome to the Ikkayees Group of Restaurants.

These Terms & Conditions apply to all restaurants operated by the Group. By visiting our websites, making a booking, placing an order, or dining with us, you agree to these Terms & Conditions. We may update them from time to time, and the latest version will always be available on our websites.

1. Reservations

Reservations may be made online, by phone, or in person and are subject to availability. Tables will be held for up to 15 minutes after the reserved time, after which the reservation may be released.

Large group bookings of eight (8) or more guests may require a deposit to confirm the reservation. Deposit terms will be communicated at the time of booking.

2. Menu, Pricing & Allergens

All menu items, descriptions, and prices are subject to change without prior notice. All prices are subject to applicable taxes.

Images used on our website and promotional materials are for illustrative purposes only and may not exactly represent the dishes served.

Guests with food allergies or dietary requirements must inform our staff before placing an order. While we take reasonable precautions, our kitchen handles common allergens, and we cannot guarantee an allergen-free environment.

3. Online Orders & Delivery

Estimated delivery times are provided as guidance only and may vary due to traffic, weather, or other circumstances beyond our control.

Once an order is confirmed, it cannot be cancelled or refunded unless agreed upon by restaurant management.

Delivery services are available only within our designated service areas. Full payment is required at the time of order for delivery and takeaway.

We accept cash, credit/debit cards, UPI, and other approved digital payment methods.

4. Accessibility & Disabled Facilities

The Group is committed to welcoming all guests and aims to provide an inclusive and respectful dining experience.

Due to historic, listed, or structural characteristics of certain premises, there may be physical limitations that restrict the extent of modifications possible at some locations.

• Some restaurants may not have fully designated disabled toilet facilities
• Access to toilet facilities at certain locations may involve stairs or other physical constraints

Guests with specific accessibility needs are encouraged to contact the restaurant in advance.

5. Promotions, Offers & Gift Vouchers

Promotional offers are valid only for the stated period and cannot be combined with other discounts unless explicitly mentioned.

Promotional offers are not valid on:

• Weekends
• Bank holidays
• Special occasions such as Christmas Eve, New Year’s Eve, Mother’s Day, Valentine’s Day, and advertised events

Valid photo identification may be required when redeeming offers. Gift vouchers are non-refundable, non-exchangeable, and must be redeemed before expiry.

6. Noise & Neighbour Consideration

Guests must behave respectfully. Loud music, disturbance, or excessive noise is strictly prohibited.

Many locations operate near residential areas, and we kindly request guests to respect neighbouring communities at all times.

7. Intellectual Property

All content, images, logos, and branding are the property of Ikkayees Group of Restaurants and may not be reproduced without prior written consent.

8. Personal Belongings & Conduct

We are not responsible for loss or damage to personal belongings. Guests are expected to exercise reasonable care for their own safety and that of others.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. The most current version will always be available on our website.