These Terms & Conditions apply to all restaurants operated by the Group. By visiting our websites, making a booking, placing an order, or dining with us, you agree to these Terms & Conditions. We may update them from time to time, and the latest version will always be available on our websites.
- Reservations
Reservations may be made online, by phone, or in person and are subject to availability. Tables will be held for up to 15 minutes after the reserved time, after which the reservation may be released.
Large group bookings of eight (8) or more guests may require a deposit to confirm the reservation. Deposit terms will be communicated at the time of booking.
- Menu, Pricing & Allergens
All menu items, descriptions, and prices are subject to change without prior notice. All prices are subject to applicable taxes.
Images used on our website and promotional materials are for illustrative purposes only and may not exactly represent the dishes served.
Guests with food allergies or dietary requirements must inform our staff before placing an order. While we take reasonable precautions, our kitchen handles common allergens, and we cannot guarantee an allergen-free environment.
- Online Orders & Delivery
- Estimated delivery times are provided as guidance only and may vary due to traffic, weather, or other circumstances beyond our control.
- Once an order is confirmed, it cannot be cancelled or refunded unless agreed upon by restaurant management.
- Delivery services are available only within our designated service areas.
- Full payment is required at the time of order for delivery and takeaway.
- We accept cash, credit/debit cards, UPI, and other approved digital payment methods.
- Accessibility & Disabled Facilities
The Group is committed to welcoming all guests and aims to provide an inclusive and respectful dining experience.
Due to historic, listed, or structural characteristics of certain premises, there may be physical limitations that restrict the extent of modifications possible at some locations.
Some restaurants may not have fully designated disabled toilet facilities
Access to toilet facilities at certain locations may involve stairs or other physical constraints
Guests with specific accessibility needs are encouraged to contact the restaurant in advance.
- Promotions, Offers & Gift Vouchers
Promotional offers are valid only for the stated period and cannot be combined with other discounts unless explicitly mentioned. Promotional offers are not valid on:
- Weekends
- Bank holidays
- Special occasions such as Christmas Eve, New Year’s Eve, Mother’s Day, Valentine’s Day, and advertised events
- Valid photo identification may be required when redeeming offers.
- Gift vouchers are non-refundable, non-exchangeable, and must be redeemed before expiry.
- Noise & Neighbour Consideration
Guests must behave respectfully. Loud music, disturbance, or excessive noise is strictly prohibited. Many locations operate near residential areas, and we kindly request guests to respect neighbouring communities at all times.
- Intellectual Property
All content, images, logos, and branding are the property of Ikkayees Group of Restaurants and may not be reproduced without prior written consent.
- Personal Belongings & Conduct
We are not responsible for loss or damage to personal belongings. Guests are expected to exercise reasonable care for their own safety and that of others.
- Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. The most current version will always be available on our website.
Late-Night Operations – Customer & Driver Guidelines
We are committed to operating responsibly and maintaining a positive relationship with our local community. To ensure compliance with local authority requirements and to minimise disruption, all customers and delivery partners must follow the guidelines below.
Customer Responsibilities
- No dining, seating, or loitering after 01:00 AM
- Customers must leave the area promptly after order collection
- Please keep noise levels to a minimum, especially during late hours
- Anti-social behaviour, shouting, or disturbances will not be tolerated
- Alcohol consumption is not permitted on or near the premises
Delivery Driver Requirements
- All drivers must comply with delivery platform rules and local regulations
- Delivery bags are mandatory for food collection (no bag, no order release)
- Drivers must not wait or park in non-designated areas
- Engines must be switched off while waiting (no idling policy)
- Gathering outside the premises is not permitted
Parking & Traffic Control
- Only designated parking areas may be used
- Blocking roads, pavements, or private access points is strictly prohibited
- Double parking or stopping in restricted areas is not allowed
Noise & Community Consideration
- We operate in a residential area – please be respectful at all times
- Loud conversations, music, or engine revving are strictly prohibited
- Help us maintain a quiet and safe environment for our neighbours
Monitoring & Enforcement
- CCTV is in operation for safety and compliance purposes
- Staff actively monitor activity outside the premises
- Failure to comply may result in refusal of service
- Serious or repeated breaches may be reported to delivery platforms or local authorities
Contact & Complaints
If you have any concerns, please contact us directly so we can address them promptly.
We appreciate your cooperation in helping us operate responsibly and respectfully within the community.